Comments on: Lulu discontinuing online chat support and laying off employees…

By: Shannon Yarbrough

Shannon Yarbrough — Tue, 09 Feb 2010 00:20:08 +0000

I suggest giving CreateSpace a try. I’ve had no problems with them to date, and their support has been good.

-Shannon
LLBR

By: JMCRE8

JMCRE8 — Mon, 08 Feb 2010 20:12:51 +0000

I am working on a legacy cookbook for a client.She will not be selling it … just giving it to family members. I have had a number of problems with fonts. At least now I understand why nobody answers my support emails. Thinking about using some other self-publishing company … any ideas?

By: 4465 PReSS

4465 PReSS — Mon, 19 Jan 2009 23:01:39 +0000

We love working through LULU and are saddened by this news. Maybe a free, or open-source method of IM exchange can be deployed — i.e. yahoo IM. If a customer/ publisher leaves a message for Lulu; Lulu can send a reply whenever they have a chance. The reply will remain in the customer’s queue until they open their IM again. This would offer a hybrid between email and live chat… just a thought.

By: Mick Rooney

Mick Rooney — Sun, 18 Jan 2009 20:40:51 +0000

Shannon,

I actually found the Lulu chat support a great help and I do think the overall service will suffer because of this. There was a lot of luck involved with the chat support, as much of it seemed down to you getting a decent support opperator on the other end.

By: LK Gardner-Griffie

LK Gardner-Griffie — Sun, 18 Jan 2009 17:12:25 +0000

I enjoyed the comment by the Lulu spokewoman in the Wall Street Journal article that Lulu was “paring” down their staff due to the economy, that Lulu itself was stable. When you cut 25% of your workforce and fire your president, I don’t see how that can be considered “paring”, it seems more hatchet-like to me. I know that in my industry when someone cuts 25% of the workforce, they are considered to be in trouble.